We want your National Sales LTD experience to be great from start to end. Once your order is placed it will take 24 – 48 hours to process the order. We’ll send a confirmation email with tracking information as soon as it leaves our warehouse. Depending on your location and stock availability, you can expect your items 1-10 business days after purchase. Please see information below for shipping rates and delivery services.

Processing and Handling Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Though every attempt is made to ship orders as quickly as possible, we may sometimes experience delays due to weather related disruptions, warehouse/employee shortages, and other logistical related issues.

Domestic Shipping Policy-US

Orders received by 12:00 PM EST will normally be shipped the same day. Transit time will depend on the products requested as some orders must be fulfilled from more than one warehouse. Shipment takes place from the warehouse/s closest to the destination address. In all, delivery normally ranges between one to five days. Custom or Special Order items normally take anywhere from 10 to 21 days.

 Shipment Confirmation and Tracking Number

Once your order has shipped, a tracking number will be generated and provided to you via email. You may use that tracking number to track your package as it is in transit. 

 Transit Times

All shipments shipped via Ground Service, USPS First Class Mail, USPS Priority Mail, and other economy shipping methods have a transit time of 3-5 Business Days. If you have requested Expedited Shipping on your order, transit time may vary from 1-3 Business Days. 

Shipping Prices

Most shipping and handling costs are between $8.99 and $49.99.

Equipment, over-sized items, special orders, and materials requiring overnight delivery will incur additional charges and you will be charged at time of shipment.

Shipping Methods

All orders ship via FedEx, UPS, or USPS. Free shipping offered on our website includes FedEx Ground, UPS Ground, USPS First Class Mail, and USPS Priority Mail. All other shipping services incur an extra charge. Expedited shipping ships via FedEx or UPS Overnight, 2nd Day Air, or 3 Day Air.

International Shipping

We do offer international shipping to most countries. These rates are not populated on our website. Please use the Request Quote button on our product pages to build your order - once you submit a quote, we will give you a shipping estimate to your destination. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Serfinity Medical is not responsible for these charges if they are applied and are your responsibility as the customer.

If you would like express shipping, we are happy to make that happen – please email us prior to placing your order and we can help make sure you receive your order in time.

Please note that we don’t ship on weekends or holidays; if your order is placed over the weekend, we’ll ship it on the following Monday. Overnight or second day shipping is available on all the items. We will gladly combine shipping. 

We try our best to make sure that your order is delivered on time, but imedsales.com cannot be held responsible for conditions beyond our control such as severe weather or service interruptions.

Last updated: September 25, 2023

APPLICABILITY.

These Standard Terms and Conditions of Sale (these "Terms") are the only terms which govern the sale of the goods (the "Goods") by Nationalsales LTD ("Seller") to the buyer ("Buyer") named on the accompanying invoice and/or sales confirmation (each, a " Sales Confirmation"). Notwithstanding anything herein to the contrary, if a written contract signed by both parties is in existence covering the sale of the Goods covered hereby, the terms and conditions of said contract shall prevail to the extent they are inconsistent with these Terms.

The applicable Sales Confirmation and these Terms (collectively, this "Agreement") comprise the entire agreement between the parties, and supersede all prior or contemporaneous understandings, agreements, negotiations, representations and warranties, and communications, both written and oral. These Terms prevail over any of Buyer's general terms and conditions of purchase. Fulfillment of Buyer's order does not constitute acceptance of any of Buyer's terms and conditions and does not serve to modify or amend these Terms.

DELIVERY.

The goods will be delivered within a reasonable time after the receipt of Buyer's purchase order, subject to availability of the Goods. Seller shall not be liable for any delays, loss or damage in transit.

Seller may, in its sole discretion, without liability or penalty, make partial shipments of Goods to Buyer. Each shipment will constitute a separate sale, and Buyer shall pay for the units shipped whether such shipment is in whole or partial fulfillment of Buyer's purchase order.

QUANTITY.

If Seller delivers to Buyer a quantity of Goods of up to 5% more or less than the quantity set forth in the Sales Confirmation (or at least 75% of the quantity set forth in the Sales Confirmation if the undelivered Goods are on back order), Buyer shall not be entitled to object to or reject the Goods or any portion of them by reason of the surplus or shortfall and shall pay for such Goods the price set forth in the Sales Confirmation adjusted pro rata.

SHIPPING TERMS AND RISK OF LOSS.

Delivery shall be made, and risk of loss shall pass to Buyer, FOB Seller’s place of business.

AMENDMENT AND MODIFICATION.

These Terms may only be amended or modified in a writing which specifically states that it amends these Terms and is signed by an authorized representative of each party.

PRICE.

Buyer shall purchase the Goods from Seller at the price (the "Price") set forth in the Sales Confirmation. All Prices are exclusive of all sales, use and excise taxes, and any other similar taxes, duties and charges of any kind imposed by any governmental authority on any amounts payable by Buyer. Buyer shall be responsible for all such charges, costs and taxes; provided that, Buyer shall not be responsible for any taxes imposed on, or with respect to, Seller's income, revenues, gross receipts, personnel or real or personal property or other assets.

PAYMENT TERMS.

If Buyer is an approved customer, Buyer shall pay all invoiced amounts due to Seller within 30 days from the date of Seller's invoice unless otherwise stated in the Sales Confirmation. If Buyer is not an approved customer, Buyer shall make payment of all invoiced amounts due to Seller prior to shipment of the Goods by Seller. If Buyer is an international customer, all payments hereunder shall be made by wire transfer or paypal transfer.

Buyer shall pay interest on all late payments at the lesser of the rate of 1.5% per month or the highest rate permissible under applicable law, calculated daily and compounded monthly. Buyer shall reimburse Seller for all costs incurred in collecting any late payments, including, without limitation, attorneys' fees. In addition to all other remedies available under these Terms or at law (which Seller does not waive by the exercise of any rights hereunder), Seller shall be entitled to suspend the delivery of any Goods if Buyer fails to pay any amounts when due hereunder and such failure continues for ten (10) days following written notice thereof.

Buyer shall not withhold payment of any amounts due and payable by reason of any set-off of any claim or dispute with Seller, whether relating to Seller's breach, bankruptcy or otherwise.

Unless a refund is requested, all overpayments will be left as a credit balance on the customer account for future use. An account maintenance fee equal to the remaining credit balance will be charged after two years if not used.

LIMITED WARRANTY.

Seller warrants to Buyer that the Goods will conform to Seller’s Quality Assurance & Service Guarantee, and incorporated herein by reference, for a period beginning on the date of shipment and expiring on the earlier of (i) one (1) year from the date of shipment of the Goods and (ii) the expiration date of the applicable Good (the "Warranty Period"). 

The Goods consist of products manufactured by a third party ("Third Party Product"). For the avoidance of doubt, EXCEPT FOR THE WARRANTY SET FORTH IN SECTION 8(a), SELLER MAKES NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO ANY THIRD PARTY PRODUCT, INCLUDING ANY (a) WARRANTY OF MERCHANTABILITY; (b) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; (c) WARRANTY OF TITLE; OR (d) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY, WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE. Notwithstanding the foregoing, upon request, Seller shall use its commercially reasonable efforts to pass through to Buyer any manufacturer, distributor, or other third party warranties covering such Third Party Products included in the Goods and in favor of Seller.

With respect to any such Goods being in breach of the limited warranty set forth in Section 8(a) hereof during the Warranty Period, Seller shall, in its sole discretion, either: (i) repair or replace such Goods (or the defective part) or (ii) credit or refund the price of such Goods at the pro rata contract rate; provided that, if Seller so requests, Buyer shall, at Seller's expense, return such Goods to Seller.

THE REMEDIES SET FORTH IN SECTION 8(c) SHALL BE BUYER'S SOLE AND EXCLUSIVE REMEDY AND SELLER'S ENTIRE LIABILITY FOR ANY BREACH OF THE LIMITED WARRANTY SET FORTH IN SECTION 8(a). 

LIMITATION OF LIABILITY.

IN NO EVENT SHALL SELLER BE LIABLE TO BUYER OR ANY THIRD PARTY FOR ANY LOSS OF USE, REVENUE OR PROFIT, OR FOR ANY CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES WHETHER ARISING OUT OF BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE AND WHETHER OR NOT SELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND NOTWITHSTANDING THE FAILURE OF ANY AGREED OR OTHER REMEDY OF ITS ESSENTIAL PURPOSE.

IN NO EVENT SHALL SELLER'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED THE TOTAL OF THE AMOUNTS PAID TO SELLER FOR THE GOODS SOLD HEREUNDER.

The limitation of liability set forth in Section 9(b) above shall not apply to liability resulting from Seller's gross negligence or willful misconduct.

COMPLIANCE WITH LAW.

Buyer shall comply with all applicable laws, regulations and ordinances. Buyer shall maintain in effect all the licenses, permissions, authorizations, consents and permits that it needs to carry out its obligations under this Agreement.

TERMINATION.

In addition to any remedies that may be provided under these Terms, Seller may terminate this Agreement with immediate effect upon written notice to Buyer, if Buyer: (i) fails to pay any amount when due under this Agreement and such failure continues for ten (10) days after Buyer's receipt of written notice of nonpayment; (ii) has not otherwise performed or complied with any of these Terms, in whole or in part; or (iii) becomes insolvent, files a petition for bankruptcy or commences or has commenced against it proceedings relating to bankruptcy, receivership, reorganization or assignment for the benefit of creditors.

WAIVER.

No waiver by Seller of any of the provisions of this Agreement is effective unless explicitly set forth in writing and signed by Seller. No failure to exercise, or delay in exercising, any right, remedy, power or privilege arising from this Agreement operates, or may be construed, as a waiver thereof. No single or partial exercise of any right, remedy, power or privilege hereunder precludes any other or further exercise thereof or the exercise of any other right, remedy, power or privilege.

CONFIDENTIAL INFORMATION.

All non-public, confidential or proprietary information of Seller, including but not limited to documents, data, business operations, customer lists, pricing, discounts or rebates, disclosed by Seller to Buyer, whether disclosed orally or disclosed or accessed in written, electronic or other form or media, and whether or not marked, designated or otherwise identified as "confidential" in connection with this Agreement is confidential, solely for the use of performing this Agreement, and may not be disclosed or copied unless authorized in advance by Seller in writing. Seller shall be entitled to injunctive relief for any violation of this Section. This Section does not apply to information that is: (a) in the public domain; (b) known to Buyer at the time of disclosure; or (c) rightfully obtained by Buyer on a non-confidential basis from a third party.

FORCE MAJEURE.

The Seller shall not be liable or responsible to Buyer, nor be deemed to have defaulted or breached this Agreement, for any failure or delay in fulfilling or performing any term of this Agreement when and to the extent such failure or delay is caused by or results from acts or circumstances beyond the reasonable control of Seller including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot, or other civil unrest, national emergency, revolution, insurrection, epidemic, lockouts, strikes or other labor disputes (whether or not relating to either party's workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.

RELATIONSHIP OF THE PARTIES.

The relationship between the parties is that of independent contractors. Nothing contained in this Agreement shall be construed as creating any agency, partnership, joint venture or other form of joint enterprise, employment or fiduciary relationship between the parties, and neither party shall have authority to contract for or bind the other party in any manner whatsoever.

NO THIRD-PARTY BENEFICIARIES.

This Agreement is for the sole benefit of the parties hereto and their respective successors and permitted assigns and nothing herein, express or implied, is intended to or shall confer upon any other person or entity any legal or equitable right, benefit or remedy of any nature whatsoever under or by reason of these Terms.

GOVERNING LAW.

All matters arising out of or relating to this Agreement is governed by and construed in accordance with the internal laws of the Commonwealth of Pennsylvania without giving effect to any choice or conflict of law provision or rule (whether of the Commonwealth of Pennsylvania or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than those of the Commonwealth of Pennsylvania.

SUBMISSION TO JURISDICTION.

Any legal suit, action or proceeding arising out of or relating to this Agreement shall be instituted in the federal courts of the United States of America or the courts of the Commonwealth , and each party irrevocably submits to the exclusive jurisdiction of such courts in any such suit, action or proceeding.

NOTICES.

All notices, request, consents, claims, demands, waivers and other communications hereunder (each, a "Notice") shall be in writing and addressed to the parties at the addresses set forth on the face of the Sales Confirmation or to such other address that may be designated by the receiving party in writing. All Notices shall be delivered by personal delivery, nationally recognized overnight courier (with all fees pre-paid), facsimile (with confirmation of transmission) or certified or registered mail (in each case, return receipt requested, postage prepaid). Except as otherwise provided in this Agreement, a Notice is effective only (a) upon receipt of the receiving party, and (b) if the party giving the Notice has complied with the requirements of this Section.

SEVERABILITY.

If any term or provision of this Agreement is invalid, illegal or unenforceable in any jurisdiction, such invalidity, illegality or unenforceability shall not affect any other term or provision of this Agreement or invalidate or render unenforceable such term or provision in any other jurisdiction.

SURVIVAL.

Provisions of these Terms which by their nature should apply beyond their terms will remain in force after any termination or expiration of this Agreement including, but not limited to, the following provisions: Compliance with Laws, Confidential Information Governing Law, Submission to Jurisdiction, and Survival.

CONTACT US.

If you have any questions about these Terms, please contact us.